We’re a Small Press

Sold Out is run by two people, and every order is packed with care. To keep things sustainable, we ship once a week. As soon as your order is dispatched, you’ll get an email confirmation.

Shipping Options

  • Standard Shipping: Affordable but untracked. If you choose this option, we can’t guarantee delivery or provide updates once the package leaves us—especially for international orders.
  • Tracked Shipping: Recommended for peace of mind. You’ll receive a tracking number and updates along the way.

International Orders (EU, US & Beyond)

We ship worldwide, but please note:

  • Customs & Import Rules: Some countries (especially in the EU and US) have strict regulations. As a small press, we are not eligible for an EORI number, which means your order might occasionally get held at customs.
  • Taxes & Duties: If this happens, you’ll need to pay any applicable taxes or fees to receive your order. We do everything we can to avoid this, but it’s beyond our control.

Returns & Refunds

We want you to love what you buy from us. If something’s not right, here’s how it works:

  • Return Window: You have 30 days from purchase to request a refund or exchange.
  • Condition: Items must be unused, in their original condition and packaging.
  • Non-Returnable Items:
    • Perishable goods (e.g., magazines)
    • Gift cards
    • Downloadable products
  • Sale Items: Sale items are final and cannot be refunded.

To start a return, email us at info@sold-out.net with your order details.

Refund Process

  • Once we receive and inspect your return, we’ll email you about approval.
  • Approved refunds are processed to your original payment method within a few days.
  • Late or Missing Refund? First check with your bank/credit card company. If there’s still an issue, email us at info@sold-out.net.

Exchanges

We only replace items if they are defective or damaged. To arrange an exchange, email us at info@sold-out.net.

Shipping Returns

Send returns to: Firepit Art Gallery & Studio, No.2, Upper Riverside, 10 Cutter Ln, London SE10 0XX

  • You’re responsible for return shipping costs (non-refundable).
  • For high-value items, we recommend a trackable service or shipping insurance, as we can’t guarantee receipt of your return.